What are the costs?Since Quebec residents are not accustomed to paying for medical services, they’re often unaware of veterinary costs. However, despite the awkwardness of discussing this matter, especially in emergency situations, the financial aspect of veterinary care must be part of the conversation. You will find useful information and advice on this page.
About treatment costsIf your animal has to be hospitalized, we will provide an estimate and you will be asked to sign an Authorization of Procedures form describing the treatment plan. You will then be asked to leave a security deposit accounting for approximately 75% of the total estimated costs.
In the event that further treatments are required during your pet’s hospitalization, we will contact you immediately to discuss additional costs, as well as to obtain your authorization to proceed. An additional deposit may be required at this point, depending on the updated estimate. It might be a good idea to ask for the status of your account during your daily conversation with the veterinarian.
When the veterinarian or the customer service agent informs you that your pet is ready to be discharged, ask for the total amount of the invoice and what it covers. Receptionists might not be able to give you precise explanations at the time of the release. All fees must be paid when you leave with your pet.